Northland Technology Limited - Terms of Trade
1. Acceptance of Terms
1.1 These Terms of Trade ("Terms") apply to all goods and services supplied by Northland Technology Limited (NZBN: 9429042470410, "we", "us", "our", "the Company") to customers ("you", "your", "Customer").
1.2 By engaging our services, requesting a quote, placing an order, accepting delivery of goods, or making payment, you acknowledge that you have read, understood, and agree to be bound by these Terms as published at northlandtechnology.nz/terms.
1.3 These Terms prevail over any terms proposed by the Customer unless expressly agreed to in writing by a director of the Company.
2. Payment Terms
2.1 Payment is due: (a) for residential customers, on the same day services are completed or goods are delivered; (b) for business customers, within 7 days of the invoice date, unless alternative arrangements have been agreed in writing prior to work commencing.
2.2 Payment may be made by bank transfer. Credit and debit card payments (Visa and Mastercard) are accepted only when arranged prior to work commencing and will incur a surcharge calculated at the time of payment.
2.3 All prices quoted are in New Zealand dollars and include GST unless otherwise stated.
3. Late Payment and Interest
3.1 If payment is not received by the due date, interest will be charged at the rate of 2% per month (24% per annum) calculated daily on the outstanding balance from the due date until payment is received in full.
3.2 The Customer remains liable for the outstanding debt plus accrued interest and any collection costs (including legal fees and debt collection agency fees) incurred by the Company in recovering the debt.
4. Retention of Title
4.1 All goods, components, equipment, and materials supplied remain the property of Northland Technology Limited until payment is made in full.
4.2 Risk in the goods passes to the Customer upon delivery or collection.
4.3 Until payment in full is received, the Customer: (a) holds the goods as bailee for the Company; (b) must not sell, dispose of, or encumber the goods; (c) authorises the Company to enter any premises where the goods are located to inspect or recover them.
4.4 If payment is not received within 30 days of the due date, the Company reserves the right to uplift any unpaid goods without notice and without prejudice to any other remedies available.
5. Debt Collection and Recovery
5.1 If an account remains unpaid beyond the due date, the Company may: (a) suspend further services or deliveries; (b) engage a debt collection agency or legal representation to recover the debt; (c) report the default to credit reporting agencies; (d) take legal action to recover the debt.
5.2 The Customer is liable for all costs incurred by the Company in recovering overdue amounts, including but not limited to debt collection agency fees, legal costs on a solicitor-client basis, court costs and filing fees, and any other reasonable recovery expenses.
5.3 Any payments received will be applied first to recovery costs and accrued interest, then to the outstanding principal.
6. Scope of Services and Goods
6.1 The Company will use reasonable skill and care in providing services and supplying goods.
6.2 Where the Company installs, configures, or maintains third-party products or services (including but not limited to internet services, software, or hardware manufactured by others), the Company: (a) acts as an intermediary and is not responsible for the performance, reliability, or availability of such third-party products or services; (b) provides no warranty beyond any manufacturer's warranty that may apply; (c) is not liable for service interruptions, outages, or failures caused by third-party providers, manufacturers, or infrastructure beyond our control.
6.3 Technology is inherently subject to variables including but not limited to hardware failure, software bugs, network interruptions, power outages, and environmental factors. The Company does not guarantee uninterrupted or error-free operation of any technology system.
7. Rates, home visits and on-site work
7.1 Our standard rates are $120 + GST per hour for a junior technician and $160 + GST per hour for a senior technician, with a minimum charge of one hour, then charged hourly.
7.2 Travel to and from on-site work is charged at the hourly rate of the technician attending. We will advise the expected travel charge before setting off.
7.3 Home visits are available from Kerikeri to Kaitaia. We do not operate a shop or workshop counter and do not accept drop-offs. Business support is delivered remotely unless an on-site callout is arranged.
7.4 You must ensure safe and lawful access to the premises and equipment, and that an adult is present for the duration of a home visit. We may decline or end a visit where the environment is unsafe.
7.5 We will advise you if a job is likely to take significantly longer than first indicated, before continuing. Hardware, parts, software and consumables are quoted separately and only ordered with your prior approval.
7.6 Please give as much notice as possible if you need to cancel or reschedule a visit. We reserve the right to charge for a wasted callout where nobody is present at the agreed time.
7.7 Back up your data. You are responsible for having a backup of your important files before any work begins; we can help you set one up. Data recovery outcomes cannot be guaranteed, and our Computer Repair, Service & Data Waiver applies to repair work.
8. Customer Conduct and Professional Engagement
8.1 The Company is committed to providing professional and courteous service and expects the same in return.
8.2 Customers must: (a) treat our staff with respect and courtesy at all times; (b) communicate concerns or complaints in a calm, reasonable, and constructive manner; (c) recognise that technology issues may arise from factors beyond the Company's control; (d) allow the Company reasonable opportunity to investigate and resolve issues before making accusations or complaints.
8.3 The Company reserves the right to: (a) cease providing services to any Customer who engages in abusive, threatening, harassing, or unreasonably aggressive behaviour toward our staff; (b) refuse service to any Customer who makes unfounded accusations, false claims, or engages in vexatious conduct; (c) charge for time spent addressing unreasonable or excessive complaints that are found to be without merit.
8.4 Where service is terminated due to Customer conduct, no refunds will be provided for work already completed, and all outstanding invoices remain immediately payable.
9. Warranties and Liability
9.1 Our services are provided in accordance with the Consumer Guarantees Act 1993 where applicable.
9.2 To the maximum extent permitted by law: (a) we make no warranties beyond those required by law; (b) we are not liable for indirect, consequential, or economic losses; (c) our total liability is limited to the amount paid by the Customer for the specific services or goods in question.
9.3 The Customer acknowledges that technology systems require ongoing maintenance and that performance may vary based on usage, environment, and external factors.
10. Privacy
10.1 The Company collects and handles personal information in accordance with the Privacy Act 2020.
10.2 Information may be used for invoicing, service delivery, debt collection, and marketing purposes. See our Privacy Policy for details.
11. General
11.1 These Terms are governed by New Zealand law and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.
11.2 If any provision is found to be invalid or unenforceable, it will be severed and the remaining provisions will continue in full force.
11.3 The Company may update these Terms from time to time. Updated Terms will be published at northlandtechnology.nz/terms and apply to all future transactions.
11.4 Any waiver of these Terms must be in writing and signed by a director of the Company.
12. Reviews and Feedback
12.1 If you are satisfied with our service, we would appreciate you leaving a review on Google or Facebook by searching "Northland Technology".
Northland Technology Limited
361 Kaiikanui Road, Opuawhanga 0181
Phone: 09 869 0009 · Email: help@northlandtechnology.nz · Website: northlandtechnology.nz